Terms and Conditions

This document sets out the Terms and Conditions of Use and Contracting for the website www.aiontm.com and the telemedicine services offered through it (the "Terms"), together with the Privacy Policy and the Cookie Policy, presented by AION MEDTECH, S.L., with registered office at Carretera de Mendavia 11, Pabellón 16, 26009 Logroño (La Rioja), España ("AiON").

Accessing the website and contracting any of our programmes implies full and unreserved acceptance of these Terms. If you do not agree with them, please do not use the platform.

1. Purpose and nature of the service

AiON is a subscription-based telemedicine and personalised health platform. Through the platform, users can contract health programmes that combine online medical assessment, medical prescription where clinically appropriate, treatment and ongoing remote follow-up (the "Programmes").

All medical acts (assessment, diagnosis, prescription and follow-up) are performed by physicians registered with a medical association in Spain, acting in accordance with the lex artis and their independent clinical judgement. AiON provides the technology platform and coordinates the service.

AiON is neither a pharmacy nor a distributor of medicines. Any medicines prescribed by the physician are dispensed exclusively through authorised pharmacies, upon presentation of the corresponding prescription.

The platform is not designed for medical urgencies or emergencies. If you are experiencing a medical emergency, call 112 or go to your nearest emergency department.

2. Requirements for use

To use AiON's services you must:

• Be over 18 years of age and have full legal capacity.
• Reside in Spain and be located in Spanish territory at the time of the consultation.
• Provide truthful, complete and up-to-date information, in particular the health information requested during the medical assessment.

Concealing or falsifying health information may pose a risk to your health and constitutes a serious breach of these Terms, entitling AiON to suspend or terminate the service without any right to a refund, without prejudice to any liability that may arise.

3. Contracting process

Programmes are contracted online and generally comprise: (a) completion of a health questionnaire; (b) identity verification where required; (c) assessment by a registered physician; and (d) where applicable, activation of the Programme and the personalised plan.

The medical assessment may conclude that the user is not a clinical candidate for a Programme. In that case, the treatment will not be activated and the Refund Policy will apply.

The user will receive confirmation of the contract by email. We recommend keeping this confirmation.

4. Prices, payment and subscription

The prices published on the platform include applicable taxes, unless expressly stated otherwise. AiON reserves the right to modify prices, although any modifications will not affect periods already contracted.

Programmes are provided on a subscription basis. The price of the plan you choose is charged upfront, in a single payment, at the start of each billing cycle, whose length matches the term of the plan (for example, 1, 3, 6 or 12 months); the associated deliveries and follow-up take place monthly throughout the cycle already paid for. The subscription renews automatically at the end of each cycle, for the same term and at the then-current price, unless cancelled beforehand. Payment is made through secure payment gateways — including, where available, instalment payment through providers such as Klarna; AiON does not store your full card details.

You may cancel the renewal of your subscription at any time and without penalty, from your account or by contacting us. To avoid being charged for the next renewal, your request must reach us at least 48 hours before the renewal date. Cancellation takes effect at the end of the current cycle: you keep access to the Programme and the deliveries for the period already paid, and no further charges are made. Cancellation does not, by itself, entitle you to a pro-rata refund of the cycle already started, without prejudice to the Refund Policy and applicable consumer law.

5. Shipment of physical items

AiON's service is fundamentally digital. However, some Programmes include home delivery of devices or supporting materials (for example, a scale). Shipping conditions, timeframes and incidents are governed by the Shipping Policy.

6. Right of withdrawal

In accordance with consumer legislation, the user has a period of 14 calendar days from the date of contracting to withdraw without giving any reason, provided that provision of the service has not begun.

The user expressly acknowledges and accepts that provision of the service begins when the medical assessment of their case commences. Once the service has been fully performed with the user's prior express consent, the right of withdrawal is lost pursuant to Article 103(a) of Royal Legislative Decree 1/2007. If you withdraw after provision has begun but before it has been completed, the proportional part of the service already provided will be deducted from the refund.

The right of withdrawal also does not apply to personalised goods or to sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery.

To exercise your right of withdrawal, contact us at the email address indicated at the end of this document.

7. Weight-loss guarantee

Certain weight-loss Programmes include a weight-loss guarantee: if the user follows the medical team's guidance and, upon completing the treatment, has not lost weight, the difference is refunded, on the terms and for the amount indicated in the guarantee on the plan's checkout page. It applies to the 3, 6 or 12-month plans that expressly include it and is conditional upon verifiable compliance with the personalised plan and all instructions from the medical team. Its conditions are detailed in the Refund Policy.

8. Intellectual and industrial property

All content on the platform (texts, trademarks, logos, designs, software, images, videos and reports) is owned by AiON or its licensors and is protected by intellectual and industrial property law. Its reproduction, distribution or transformation without express authorisation is prohibited.

The reports and personalised plans that the user receives as part of a Programme are for their personal use and may not be shared, published or commercially exploited.

9. Liability

AiON will provide its services with due diligence and in accordance with applicable healthcare regulations. However, treatment results depend on individual factors (adherence, physiology, habits), and therefore, except for the guarantee expressly provided for in the Refund Policy, AiON does not guarantee specific results.

AiON shall not be liable for damages arising from false or incomplete health information provided by the user, from failure to follow medical guidance, or from use of the platform contrary to these Terms.

Nothing in these Terms limits or excludes AiON's liability in cases where such liability cannot legally be limited or excluded.

10. Data protection

The processing of the user's personal data, including health data, is governed by our Privacy Policy, which forms an integral part of these Terms.

11. Governing law and jurisdiction

These Terms are governed by Spanish law. Any dispute shall be submitted to the courts and tribunals having jurisdiction under consumer legislation; in the case of consumer users, those of their place of residence.

We also inform you that the European Commission provides consumers with an online dispute resolution platform, available at https://ec.europa.eu/consumers/odr.

Contact

For any queries regarding these Terms, please contact:

AION MEDTECH, S.L.
Carretera de Mendavia 11, Pabellón 16
26009 Logroño (La Rioja), España
[email protected]